LibAnswers

Please keep in mind, 50% of access problems can be solved within a day, but the rest takes up to a few weeks after you contact us. Please start your research early, and talk to your Liaison Librarian when you need an alternative resource!

Troubleshooting access problems:

There are multiple things you can do. Try the methods below and see if you can get acces.

• If this is an issue of being off-campus, try this FAQ. Still having an access issue? Keep reading.
• Hard refresh your page (clear the cache for that page).
• Clear your entire browser's cache. Read this article for more info. Then close your browser completely, and re-open the browser, and try again.
• Try using Guest (incognito, private) browsing, if your browser offers it.
• Try a different browser (Chrome, Firefox, Safari, etc.)
• Restart your computer.
• Try a different device/computer.
• If possible, try a different internet provider (such as your phone network and your computer network)
• (optional) Try DNS cashe flush

If the access problem persists, let us help you! Please email us at eresources@denison.edu.